ADR School of Motoring takes the privacy of your information very seriously. Our processes are designed to allow us to give you the information that you wish to receive and provide the services that you require. We do not tolerate spam and will never sell, rent, lease or give away any of your information (name, address, email, etc) to any third party.
The purpose of this policy is to explain to you how we collect and use the data that you give us through the course of enquiries, business and while you use this Website or other channels of communication.
collectively all information that you submit to ADR School of Motoring via the Website or via other channels of communication in the course of enquiries or business. This definition incorporates, where applicable, the definitions provided in the Data Protection Laws;
Data Protection Laws:
any applicable law relating to the processing of personal Data, including but not limited to the Directive 96/46/EC (Data Protection Directive) or the GDPR, and any national implementing laws, regulations and secondary legislation, for as long as the GDPR is effective in the UK;
the General Data Protection Regulation (EU) 2016/679;
ADR School of Motoring, or us, or we:
ADR School of Motoring of 8 Lynden Close, Holyport, Berkshire, SL6 2LB; and
ADR School of Motoring of 10 Colburn Way, Grays, Essex, RM16 2EG;
User or you:
any person that accesses the Website and is not either (i) employed by ADR School of Motoring and acting in the course of their employment or (ii) engaged as a consultant or otherwise providing services to ADR School of Motoring and accessing the Website in connection with the provision of such services; or
any person that communicates or engages with ADR School of Motoring in the course of enquiring about or using our services; and
the website that you are currently using, www.adr-som.co.uk, and any sub-domains of this site unless expressly excluded by their own terms and conditions.
a) the singular includes the plural and vice versa;
c) a reference to a person includes firms, companies, government entities, trusts and partnerships;
d) "including" is understood to mean "including without limitation";
e) reference to any statutory provision includes any modification or amendment of it;
3. For purposes of the applicable Data Protection Laws, ADR School of Motoring is the "data controller". This means that ADR School of Motoring determines the purposes for which, and the manner in which, your Data is processed.
4. We may collect the following Data, which includes personal Data, from you:
b) contact information such as email addresses and telephone numbers;
c) physical address and/or location for pick-up for lessons;
d) information about your driving licence status, driving tests status and driving experience;
e) information about your driving test results, with us and/or previous driving schools you may have used, and if agreed your photograph upon passing your driving test
We do not collect sensitive data about you except where you specifically knowingly provide it.
5. We collect Data in the following ways:
a) data is given to us by you; and
b) data is received from other sources.
6. ADR School of Motoring will collect your Data in a number of ways, for example:
a) when you contact us through the Website, by telephone, text message, e-mail, social media or through any other means;
b) when you find or contact us via any online directory or any driving school specific directory;
c) when you use our driving lesson services;
d) when you purchase a gift voucher;
e) when you freely give permission for your name and/or photograph to be published on our Website, social media or any other promotional material;
7. We will receive Data about you from the following publicly available third party sources:
b) Instagram; and
9. If you are 17 or under you must have permission from a parent or guardian before you give us personal information. If we find that we have received information from you without the appropriate consent. We reserve the right to cancel all transactions and services and remove all personal data that you have supplied. You will be able to re-submit the information once you have the required permission.
10. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our Website or services. Specifically, Data may be used by us for the following reasons:
a) in order to respond to your enquiries;
b) further communication regarding your use of our services;
c) internal record keeping;
d) improvement of our services;
e) analysis and planning of our marketing activity;
f) publishing of pupil driving test pass achievements with their photo, where permission has been given by the pupil;
g) publishing of anonymised business statistics such as our pupil driving test pass success rates;
h) publishing of testimonials and reviews that you have freely provided;
11. Your Data will not be used for direct marketing purposes.
12. We may use your Data for the above purposes if we deem it necessary to do so for our legitimate interests. If you are not satisfied with this, you have the right to object in certain circumstances (see the section headed "Your Rights" below).
13. We may share your Data with the following groups of people for the following reasons:
a) our employees, agents and/or professional advisors - to enable us to provide an appropriate level of customer service and for business operation, accounting & marketing purposes;
b) third party service providers who provide services to us which require the processing of personal data - to manage the operation of our Website and email infrastructure, to enable us to receive your data via email and communicate with you via email;
14. We will use technical and organisational measures to safeguard your Data, for example:
a) we store your Data on securely, whether in electronic or paper form;
b) access to our email accounts is controlled by a password;
c) your communication with us, including personal data provided to us, may be held on our mobile devices where such devices are protected by a secure screen lock feature.
15. If you communicate with us by email over the internet, including the use of the contact forms on our Website, you should be aware that the nature of the internet is such that unencrypted communication may not be secure and may pass through several different countries on route to us. Please do not email us with confidential or sensitive information such as your credit card details. We cannot accept responsibility for unauthorised access to your information that is outside our control.
16. Technical and organisational measures include measures to deal with any suspected data breach. If you suspect any misuse or loss or unauthorised access to your Data, please let us know immediately by contacting us via this e-mail address: email@example.com.
17. If you want detailed information from Get Safe Online on how to protect your information and your computers and devices against fraud, identity theft, viruses and many other online problems, please visit www.getsafeonline.org. Get Safe Online is supported by HM Government and leading businesses.
19. If you do not enter into a contract for our services with us, we may retain your Data for a maximum of 12 months. After this time the information may be kept but in an anonymised form so that it can no longer be used to identify you personally.
20. Once you become a customer of ADR School of Motoring by making a purchase, booking a lesson, or purchasing a training course, we may retain your personal Data for as long as you are an active customer plus then for as long as someone could bring a claim against us, and/or for retention periods in line with legal and regulatory requirements.
21. Even if we delete your Data, it may persist on backup or archival media for legal, tax or regulatory purposes.
22. You have the following rights in relation to your Data:
a) Right to access - the right to request (i) copies of the information we hold about you at any time, or (ii) that we modify, update or delete such information. If we provide you with access to the information we hold about you, we will not charge you for this, unless your request is "manifestly unfounded or excessive." Where we are legally permitted to do so, we may refuse your request. If we refuse your request, we will tell you the reasons why.
b) Right to correct - the right to have your Data rectified if it is inaccurate or incomplete.
c) Right to erase - the right to request that we delete or remove your Data from our systems.
d) Right to restrict our use of your Data - the right to "block" us from using your Data or limit the way in which we can use it.
e) Right to data portability - the right to request that we move, copy or transfer your Data.
f) Right to object - the right to object to our use of your Data including where we use it for our legitimate interests.
23. To make enquiries, exercise any of your rights set out above, or withdraw your consent to the processing of your Data (where consent is our legal basis for processing your Data), please contact us via this e-mail address: firstname.lastname@example.org.
24. If you are not satisfied with the way a complaint you make in relation to your Data is handled by us, you may be able to refer your complaint to the relevant data protection authority. For the UK, this is the Information Commissioner's Office (ICO). The ICO's contact details can be found on their website at https://ico.org.uk/.
25. It is important that the Data we hold about you is accurate and current. Please keep us informed if your Data changes during the period for which we hold it.
27. If you agree to the use of your name and/or photograph on our pages on social media platforms, such as Facebook or Instagram, we cannot prevent your image or quoted information from being copied or shared. However should you subsequently wish to exercise your right to remove any such information under our control we will do so as efficiently as possible.
29. We may also disclose Data to a prospective purchaser of our business or any part of it.
30. In the above instances, we will take steps with the aim of ensuring your privacy is protected.
33. Unless otherwise agreed, no delay, act or omission by a party in exercising any right or remedy will be deemed a waiver of that, or any other, right or remedy.
34. This Agreement will be governed by and interpreted according to the law of England and Wales. All disputes arising under the Agreement will be subject to the exclusive jurisdiction of the English and Welsh courts.
You may contact ADR School of Motoring by email at email@example.com.